Refund Policy

Last Updated: February 13, 2025

At Voluxara, we are committed to delivering high-quality workshop experiences and educational services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our online workshops, courses, and related services.

Workshop and Course Refunds

Full Refund Eligibility

You may request a full refund under the following circumstances:

• Cancellation made more than 14 days before the scheduled workshop start date
• Workshop is cancelled by Voluxara due to insufficient enrollment or unforeseen circumstances
• Technical issues on our platform prevent access to purchased content for more than 72 consecutive hours despite reasonable troubleshooting attempts
• Workshop content materially differs from the description provided at the time of purchase

Partial Refund Eligibility

A partial refund of 50% may be issued in the following situations:

• Cancellation made between 7 and 14 days before the scheduled workshop start date
• Request submitted within the first 25% of a multi-session workshop, provided no completion certificates have been issued

No Refund Situations

Refunds will not be provided under the following circumstances:

• Cancellation requests made less than 7 days before the workshop start date
• After attending more than 25% of scheduled workshop sessions
• After downloading course materials, certificates, or completing assessments
• Failure to attend scheduled sessions without prior notification
• Dissatisfaction with personal performance or outcomes
• Change of mind after the workshop has commenced
• Technical issues caused by the participant's internet connection, hardware, or software not meeting minimum system requirements

Subscription Services

Monthly Subscriptions

Monthly subscription fees are non-refundable once the billing cycle has commenced. You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing period. No refunds will be issued for partial months.

Annual Subscriptions

Annual subscriptions may be refunded on a pro-rata basis if cancellation is requested within 30 days of the initial purchase and less than 20% of available content has been accessed. After 30 days, annual subscriptions are non-refundable, though you may cancel to prevent auto-renewal for the following year.

Digital Products and Materials

Digital downloads, templates, workbooks, and other downloadable materials are non-refundable once accessed or downloaded. If you experience technical difficulties preventing download, please contact our support team within 48 hours of purchase.

Transfer and Credit Options

Workshop Transfers

If you are unable to attend a scheduled workshop, you may request to transfer your enrollment to a future session of the same workshop, subject to availability, provided:

• The transfer request is made at least 7 days before the original workshop start date
• The alternative session occurs within 12 months of the original purchase date
• Only one transfer per enrollment is permitted

Account Credits

In lieu of a refund, participants may request account credit equal to the refundable amount. Credits can be applied to future workshop enrollments and remain valid for 18 months from the date of issue.

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to contact@voluxara.com with the subject line "Refund Request"
2. Include your full name, order number, and date of purchase
3. Provide a detailed explanation of the reason for your refund request
4. Include any supporting documentation if applicable

Processing Timeline

Refund requests will be reviewed within 5 business days of receipt. You will receive email notification of the decision. If approved, refunds will be processed within 10 business days and credited to the original payment method. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

Special Circumstances

Medical or Emergency Situations

We understand that unexpected circumstances may arise. In cases of documented medical emergencies or other extraordinary situations, please contact our team directly. We will review such requests on a case-by-case basis and may offer alternative arrangements including extended access periods, postponements, or modified refund terms.

Group Enrollments and Corporate Bookings

Refund terms for group enrollments and corporate bookings are subject to the specific terms outlined in the applicable agreement or contract. Please refer to your contract documentation or contact our corporate services team for details.

Disputes and Appeals

If your refund request is denied and you wish to appeal the decision, you may submit additional information or clarification to contact@voluxara.com within 14 days of the initial decision. Appeals will be reviewed by senior management, and decisions on appeals are final.

Modifications to This Policy

Voluxara reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the revised policy. Refund requests will be evaluated according to the policy in effect at the time of purchase.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: contact@voluxara.com
Phone: +61242341211
Address: Amaroo Primary School, Katherine Avenue, Amaroo ACT 2914, Australia

Acknowledgment

By purchasing workshops, courses, subscriptions, or services from Voluxara, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.